Terms of Use

General Terms and Conditions of FitLocal

  • 1. Introduction

Welcome to FitLocal. These Terms of Service (“Terms”) govern your access to and use of the FitLocal website, mobile application, and related services (collectively, the “Platform”).

By accessing or using FitLocal, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

FitLocal is a technology marketplace that connects independent fitness professionals with clients. FitLocal does not employ trainers and does not provide fitness services directly.

  • 2. Eligibility

You must be at least 18 years old to use the Platform. By using FitLocal, you represent and warrant that:

  • You are at least 18 years of age.
  • You have the legal authority to enter into these Terms.
  • All information you provide is accurate and truthful.

Trainer Requirements

Trainers must:

  • Maintain an active and recognized fitness certification.
  • Maintain valid CPR/AED certification.
  • Maintain active professional liability insurance.
  • Comply with all local, state, and federal laws.
  • Provide government-issued identification upon request.

FitLocal reserves the right to request documentation at any time, but is not obligated to independently verify certifications or insurance.

Gym Requirements

Gyms must be legally registered entities authorized to operate within their jurisdiction.

  • 3. Account Registration & Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You agree to notify FitLocal immediately of any unauthorized use of your account.

  • 4. User Types

FitLocal supports the following user roles:

  • Clients – Individuals seeking fitness or wellness services.
  • Trainers – Independent contractors offering fitness services.
  • Gyms – Facilities hosting or managing trainers.

Each user type receives role-specific tools and access within the Platform.

  • 5. Platform Use & Restrictions

You agree not to:

  • Violate any law or regulation.
  • Harass, threaten, or defame other users.
  • Post false, misleading, or inappropriate content.
  • Misrepresent your identity or qualifications.
  • Use the Platform for non-fitness-related business activities.

Non-Circumvention & Off-Platform Transactions

Users agree not to directly or indirectly solicit, arrange, or accept payment outside of the FitLocal Platform for any relationship initiated through FitLocal. This includes:

  • Sharing contact information to avoid service fees.
  • Accepting payment via cash, Venmo, Zelle, PayPal, or similar services.
  • Directing users to external booking systems.

All services initiated through FitLocal must be transacted on-platform for the duration of active use and for twelve (12) months following the first connection between client and trainer.

Violation of this clause constitutes a material breach of these Terms and may result in:

– Immediate account suspension or termination

– Forfeiture of unpaid earnings

– Permanent removal from the Platform

– Legal action where permitted by law

FitLocal reserves the right to monitor activity for compliance.

 
  • 6. Payments, Fees & Subscriptions

Trainer Fees

  • $100 monthly subscription fee.
  • 5% service fee on all completed client transactions.
  • Fees are non-refundable unless required by law.
  • FitLocal reserves the right to modify pricing with 30 days’ notice.

Client Payments

Clients pay for sessions through a third-party payment processor. FitLocal does not store full payment card details.

Gym Agreements

Gyms may operate under separate enterprise agreements.

Platform Fee Protection

FitLocal’s service fee model is essential to maintaining Platform operations, development, compliance, and investor-backed growth. Circumventing platform payments undermines the business model and may result in:

  • Withheld payouts during investigation
  • Recovery of unpaid service fees
  • Account termination
  • 8. Content Ownership & Licensing

Users retain ownership of content they upload (photos, videos, text, etc.). By uploading content, you grant FitLocal a non-exclusive, royalty-free, worldwide license to use, display, promote, and distribute that content within the Platform and for marketing purposes.

Users may not use FitLocal trademarks, branding, or logos without permission.

  • 9. Reviews & Ratings

Clients may leave reviews following confirmed sessions. Reviews must:

  • Reflect real experiences.
  • Avoid defamatory, discriminatory, or false statements.

FitLocal reserves the right to moderate or remove reviews that violate guidelines.

  • 10. Prohibited Activities

The following are strictly prohibited:

  • Misrepresentation of services or qualifications.
  • Client or trainer poaching for off-platform arrangements.
  • Sharing confidential information without consent.
  • Circumventing payment systems.
  • Using the Platform for unrelated commercial purposes.

Violation may result in suspension or permanent removal.

  • 11. Liability Disclaimer

FitLocal is a technology marketplace only. FitLocal does not employ trainers, does not guarantee income or client volume, and does not supervise sessions. Users acknowledge that all services are provided by independent contractors.

FitLocal is not liable for:

  • Injury, illness, or damages arising from sessions.
  • Disputes between users.
  • Business losses or missed income opportunities.
  • Misuse of the Platform.

All users participate at their own risk.

  • 12. Insurance & Assumption of Risk

Trainers are strongly encouraged to maintain professional liability insurance. Clients acknowledge that participation in fitness activities carries inherent risks. By using the Platform, users release FitLocal from all claims arising from fitness or wellness services arranged through the Platform.

  • 13. Platform Integrity & Business Protection

FitLocal operates as a structured digital marketplace designed to protect transactions, maintain transparency, and ensure fair business practices. To preserve operational sustainability and protect users, partners, and investors, FitLocal enforces:

  • Mandatory on-platform payment processing
  • Documented session history
  • Transparent fee disclosures
  • Subscription enforcement
  • Anti-circumvention policies

Users acknowledge these safeguards are essential to Platform sustainability.

  • 14. Termination

Users may terminate accounts at any time via account settings. FitLocal may suspend or permanently terminate accounts for violations of these Terms. Outstanding balances must be resolved prior to final termination.

  • 15. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the FitLocal Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. Arbitration may be conducted remotely and is available to users nationwide. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Users agree to waive their rights to a jury trial and to participate in any class action lawsuit or class-wide arbitration. Each dispute must be brought on an individual basis only.

To the extent any claim is not subject to arbitration, the parties consent to the exclusive jurisdiction of the federal and state courts located in the United States, with governing law determined by the user’s state of residence.

  • 16. Modifications to Terms

FitLocal may update these Terms at any time. Notice will be provided via email or in-app notification. Continued use of the Platform constitutes acceptance of revised Terms.

  • 17. Privacy Policy

Please refer to the FitLocal Privacy Policy for details on how user data is collected, used, and protected.

 

18. Contact Information

For questions or support regarding these Terms, please reach out to us below.